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Terms of Service

Last updated: October 6, 2026

TERMS OF SERVICE
Effective Date: October 6, 2026

1. Introduction

Welcome to Family Fair Play. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User") and BR - Tech s.r.o., registered at Československej armády 2044/87, 017 01 Považská Bystrica, Slovakia, Company ID (IČO): 47685425, Tax ID (DIČ): 2024069586 ("Company", "we", "us", or "our").

By accessing or using the web application (app.familyfairplay.com), the informational website (www.familyfairplay.com), and the mobile application Family Fair Play (collectively, the "Service"), you agree to be bound by these Terms.

2. Account Registration and Households

  • To use the Service, you must register and create a "Household" account. You agree to provide accurate and complete information during registration.
  • You must be at least 16 years old to create an account. Child profiles within a Household are created and managed exclusively by an adult (parent/legal guardian) — children do not create their own accounts.
  • The user who creates the Household acts as the administrator and may invite other members (e.g., partners, children) to join.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3. Use of the Service and Content

  • The Service is designed to calculate the mental and physical demands of household chores and facilitate their fair distribution.
  • User-Generated Content: The Service is strictly for private, internal family use. The app does not allow users to upload personal photographs, post public reviews, or write public comments. All task data is isolated and visible only to members of your specific Household.
  • Child Profiles and Virtual Rewards: The Service includes features for children, such as workload coefficients and virtual rewards (stars). These features are strictly for motivational purposes within your family. The Company bears no legal responsibility for the fulfillment or non-fulfillment of any real-world promises or rewards made between Household members.

4. Payments, Subscriptions and Prices

  • The basic version of the Service ("Basic") is provided free of charge.
  • Premium features are available through a paid subscription ("Premium").
  • All prices shown are final consumer prices. The Company is not registered for VAT (no VAT is charged).
  • Introductory pricing (ended): the prices in effect until 31 August 2026 were introductory launch prices. From 1 September 2026, new purchases are governed by the standard price list shown on the Service website. Subscriptions activated during the introductory period keep their introductory price even after the increase, for as long as the subscription continues without interruption. A one-time Lifetime licence purchased during the introductory period is unaffected by later price changes.
  • Payments are processed securely by third-party providers: Stripe for web transactions and Google Play Billing for Android mobile transactions. The Company does not store your full credit card information. After each payment you will receive a receipt and invoice by e-mail.
  • Subscriptions automatically renew unless canceled before the end of the current billing cycle. You may cancel your subscription at any time through your Google Play account settings or the web app billing portal; cancellation takes effect at the end of the paid period.
  • Promotional codes: The Company may from time to time offer promotional discount codes, including codes granting a one-hundred-percent (100%) discount on a selected plan, typically in exchange for the User's participation in testing the Service and providing feedback; the Company may request and use this feedback to improve the Service. The code is entered directly at checkout on the Stripe platform (the payment gateway of the web application at app.familyfairplay.com). Any specific offer is always limited in time and/or in the number of places, and the Company may modify or end it at any time; the terms for a code that has already been redeemed remain valid even after that specific offer ends.

5. Right of Withdrawal

If you are a consumer, you have the right to withdraw from the contract within 14 days of purchasing a Premium subscription or the Lifetime licence, without giving any reason.

  • By completing the purchase you expressly request and consent to the digital service being provided immediately — that is, before the expiry of the 14-day withdrawal period.
  • Despite this, if you notify us of your withdrawal within 14 days of the purchase, we will refund the full amount paid. Simply send an e-mail to support@familyfairplay.com from the e-mail address associated with your Household and state the purchase date.
  • Refunds are issued within 14 days using the same means of payment (Stripe).
  • The right of withdrawal does not apply to automatic renewals of an ongoing subscription; you may cancel a renewal at any time before the end of the current billing period in the billing portal.

6. Digital Products (Book and Workbook)

This section applies to the downloadable products we sell on www.familyfairplay.com: the PDF book “The Fair Household” and its companion “The Fair Household Workbook”, published in English, their German editions “Der faire Haushalt” and “Der faire Haushalt – Das Arbeitsbuch”, their French editions “Le foyer équitable” and “Le foyer équitable – Le cahier d’exercices”, and their Slovak editions “Spravodlivá domácnosť” and “Spravodlivá domácnosť – Pracovný zošit” (together, “Digital Products”). For Digital Products, this section prevails over the other sections of these Terms where they differ.

  • Delivery. Digital Products are supplied as PDF files through a download link. Delivery starts immediately after your payment is confirmed: the link is shown on the confirmation page and sent to the e-mail address you enter at checkout.
  • Immediate delivery and loss of the right of withdrawal. If you are a consumer, you would normally have 14 days to withdraw from a contract without giving a reason. For digital content that is not supplied on a tangible medium, such as a PDF download, that right ends once we have begun delivery with your prior express consent and your acknowledgement that you lose the right of withdrawal as a result. Therefore, at checkout you will be asked (a) to expressly agree that we deliver the Digital Product immediately and (b) to acknowledge that, once delivery has begun, you lose your 14-day right of withdrawal. Without both, the order cannot be completed.
  • Confirmation. We confirm your consent and acknowledgement in the order confirmation we send to you by e-mail.
  • Links and licence. Download links work for 30 days and for a limited number of downloads; you can request new links with the e-mail address you used for the order. Each file is marked with your e-mail address and order number. Digital Products are licensed for personal use in your own household: you may print them for that purpose, but you may not share, publish or resell them.
  • Your statutory rights. The loss of the right of withdrawal does not affect your other statutory rights. If the file does not arrive, cannot be opened or is defective, write to support@familyfairplay.com from the e-mail address you used for the order. We will fix the problem or send you the file again, free of charge. Complaints are handled under section 7.
  • Separate from the app. The rules on subscriptions, licences and the right of withdrawal in sections 4 and 5 apply to the Service (the app) and are not changed by this section. You do not need a Family Fair Play account to use a Digital Product.
  • Premium code. A purchase of the book includes a one-time code for 3 months of Family Fair Play Premium. The code is a promotional offer: it can be redeemed once only, has no cash value, and cannot be exchanged for money or refunded. Using it is optional; you can use the book without the app. After the three months the monthly plan renews at the regular monthly price unless you cancel; the code applies to the monthly plan only.

7. Complaints and Alternative Dispute Resolution

If the Service does not work as it should, contact us at support@familyfairplay.com. We will handle your complaint without undue delay, no later than 30 days after receiving it, and inform you of the outcome by e-mail.

If you are a consumer and are not satisfied with how your complaint was handled, or you believe your rights have been violated, you may submit a request for redress to us. If we reject such a request or do not respond within 30 days, you are entitled to initiate alternative dispute resolution (ADR) with the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk) or another authorised ADR body listed by the Slovak Ministry of Economy. Consumers in other EU countries may also contact the European Consumer Centre in their country of residence.

8. Changes to These Terms

We may update these Terms from time to time (for example, when adding new features or when the law changes). We will notify you of material changes by e-mail or in the app at least 15 days before they take effect. If you do not agree with a change, you may stop using the Service and delete your account at any time; continued use of the Service after the effective date constitutes acceptance of the updated Terms. Price changes never affect a billing period you have already paid for.

9. Suspension and Termination

You may delete your Household at any time directly in the app (Settings → Privacy & Data → Delete household); deletion is irreversible, removes all data and member accounts, and automatically cancels any active subscription. The Company may suspend or terminate an account in the event of a serious breach of these Terms, abuse of the Service (e.g., attempts to compromise security or fraudulent payments), or where required by law. If we terminate your account without fault on your part, we will refund the pro-rata share of any prepaid subscription for the unused period.

10. Disclaimer of Warranties and Limitation of Liability

  • The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Company makes no warranties, expressed or implied, regarding the continuous availability, accuracy, or reliability of the Service.
  • To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, or consequential damages, or any family disputes arising from the use of the Service. Nothing in these Terms limits the mandatory statutory rights of consumers.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Slovak Republic, without regard to its conflict of law provisions. If you are a consumer residing in the European Union or other jurisdictions, this does not deprive you of the mandatory consumer protections of your home country.

Data deletion: You may request deletion of your account and all associated personal data at any time. For instructions on how to do this, see our User Data Deletion page.

For support or legal inquiries, contact us at: support@familyfairplay.com.

These Terms of Service are effective as of October 6, 2026.